What is your turnaround time?
Majority of listed items is 5-7 business days. Please note that turnaround time may be longer for custom orders.
For any holidays, I guarantee arrival prior to holiday as long as your order is received before the cutoff date (announced on Instagram page). Holiday specific orders may take more than 5-7 business days, especially with an influx of orders.
If you are looking for your order by a specific date or looking to rush an order, please specify that in notes prior to checking out.
Although I cannot guarantee it, I am able to meet most customer’s requests. Feel free to reach out on Instagram through DM if you are nervous to order. I can confirm the feasibility of rushing your order.
I want an item customized, but it is not on your site.
Please reach out to inquire about custom orders. I love working with customers on custom designs or on new products.
I love a cutting board option, but I would like a different design.
Please reach out to inquire about custom orders. I love working with customers on custom designs or on new products.
Can I return or exchange my item?
I do not accept returns or exchanges - all sales are final. If there is an issue with your order upon receipt, I of course will work with you to resolve that.
What is the best way to contact you?
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DM on Instagram @ejl_designs
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Contact Us section on website
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Email ejldesigns24@gmail.com